0112-880-488   /   0114-355-455                                     pms-info@prima.com.lk

IT Support Services

PMS IT support team is well equipped to support PMS system users throughout the island 24/7. We cater for small to large scale businesses with an exceptionally proactive approach in IT Help Desk Services. Our passion is to ensure high-end tailor made customer service that ensure special attention to the software solutions provided, ensure damage control that will support the smooth business operation of the client. We believe in developing long term relationship with our clients where we minimize costly downtime and provide means to grow their businesses by ensuring their IT systems, networks email and critical data are available at their finger tips.

Excellent Services

Service Desk

Our strength is our well-trained knowledgeable team of highly professional executives, who are keen in extending their support & assistance to clients to fulfill their expectations.

Real Time Monitoring

Dashboards providing device information and transfer rates, Maps monitoring GPS location readings and Web applications monitoring user activities provide basis for real time monitoring when it comes to PMS IT support services.

Regular Maintenance

As we provide hosting solutions for our clients, PMS is responsible for security and timely availability of clients’ data. This is achieved through regular maintenance activities such as regular data backups, implementing security measures and server upgrades.

On-Site Desktop and Network Support

Systems and solutions developed by PMS are implemented throughout the country. Hence, the IT support team shoulders a heavy load of responsibility in terms of providing on-site support when it is required. This immeasurable effort is managed through on-call support, remote desktop assistance, support provided for tickets submitted online etc.